![]() If you’re still not able to see the icon there is one step left that might fix it. In my experience the above steps should be all you need to take. Once the computer has been restarted you can then reinstall Desktop Connector and everything should work once more. Once the cache has been cleared, uninstall desktop connector and restart your computer. The correct way to reinstall is to follow the steps above to clear out the Desktop Connector cache. ![]() On the very rare occasion, even after following these steps you still won’t see the BIM360 icon, you’re going to have to reinstall desktop connector. You will see the “Welcome to Desktop Connector” dialogue.Ĭlose the window and wait for a few more seconds and your BIM360 icon should reappear! Reinstalling Desktop Connector Restart Desktop Connector by launching it from the start menu. oldĭelete the Desktop Connector folder under Web Services.ĭo not delete the Desktop Connector folder from the folder in the previous step! Alternatively if you’re a bit worried about the results of deleting the folder, rename it so that it’s suffixed with. Or if you want to browse manually, this will be C:\Users\\Local\Autodesk and look for a folder that looks like the one highlighted belowĭelete this folder. Deleting things!įirst, log out of Desktop Connector and close it. Right click on the Desktop Connector icon in the task bar and select Sign Out from the menu. It’s quick and easy and will sometimes get the job done. Log out and in againĪs simple as it sounds, this is always the first thing you should try. Not a problem though as there are more things to try. It works some of the time, but not that often. Right click on the Desktop Connector icon and select Refresh Drives from the menu. This only refreshes your Autodesk related “drives” and will not affect anything on your local machine or your network. Refresh Your Drivesįirst, try to refresh your drives. So if this happens, how do we get the icon back? Here are a few things you can try from least destructive to most destructive. The most common issue I’ve experienced when updating desktop connector is for the BIM360 icon to disappear from Windows Explorer. Download project from BIM 360 Docs web interface Install Autodesk Desktop Connector Please download and install Autodesk Desktop Connector from here. Download project from Autodesk Drive web interface Method 3. With the release of the new version 13.x things seem to be no different. Use Desktop Connector and Windows Explorer Method 2. BIM Chapters: Move BIM 360 Cache Files to Another Drive. Over the years I’ve experienced that Autodesk’s Desktop Connector can at times be a little finicky after updating. BIM Chapters: Autodesk Desktop Connector Update Supports Custom Local File Locations Collapse.
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